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How Zips Car Wash reduced errors & sped up its verification workflow with mobile Barcode Scanning

Zips Car Wash is a rapidly expanding company that provides consumers with express car wash services at around 300 locations across the United States.

Industry

Other Industries

Company Size

1,000+ employees

Use Case

Scanning barcodes on cars’ RFID tags to verify memberships quickly and correctly, without manually typing a 9- to 12-digit number

Availability

Web SDK

Development Platform

JavaScript

Product

Barcode Scanner SDK

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Goal

Zips Car Wash sought a reliable and fast barcode scanning solution they could integrate into their web app to speed up the verification of memberships via barcodes on the RFID tags attached to the customers' cars. Thus, the company aimed to replace the previously used, manual workflow: Typing in 9- to 12-digit number in a fast-paced environment proved tedious and error- prone.

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Challenge

The Zips Car Wash team faced several challenges when trying to find the right solution for its use case. The team first looked into open-source solutions, but found that these lacked the thorough documentation and example projects needed for a frictionless integration. Other, proprietary solutions investigated by Zips Car Wash offered volume-based licensing, making it impossible to accurately predict this project's cost. Hence, the team looked for an SDK with fixed annual pricing.

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Solution

With the Scanbot SDK, Zips Car Wash was able to integrate reliable barcode scanning into its web application within two weeks. The team simply added a button to the relevant form fields that activates the Barcode Scanner SDK. Instructions lead the user into the perfect scanning position. The scanned values are then automatically entered into the form field, enabling a swift verification of the respective membership. Zips Car Wash's employees are delighted with this new feature – with zero complaints since the Scanbot SDK's integration.

Key results

Faster verification for Zips Car Wash members

Improved employee and customer satisfaction

Operational within two weeks

Thanks to the detailed documentation and example projects, we could integrate the Scanbot SDK in just two weeks. So far, we have not heard any complaints from our employees’ side, the Barcode Scanning works reliably and fast.

Ian Streckel

Manager Applications Development

Zips Car Wash employees faced friction in the original workflow

To verify a customer’s membership, employees had to type in a 9- to 12-digit number.
As manual entry is mistake-prone, employees often needed to correct themselves, slowing down the process.
After the number was entered successfully, the customer’s membership could be verified.

Zips Car Wash’s improved workflow with the Scanbot SDK

To verify a customer’s membership, an employee in a drive-up kiosk scans the vehicle’s barcode.
The number is automatically entered into the system and verified instantly.

With the Scanbot Barcode Scanner SDK, Zips Car Wash significantly improved the experience for both its employees and customers. Verifying a membership now takes less than a second, ensuring a swift service.

Scanbot SDK’s vision and mission

Our initial goal for the Scanbot SDK was for it to read any text-based information via mobile devices – today, this has become a reality. The easy-to-integrate software creates virtually endless possibilities to streamline and facilitate processes for companies, employees, and customers alike, whether in document management, onboarding, sales, or HR.

We now use machine learning algorithms that understand all kinds of complex document types and common 1D- and 2D barcode symbologies. This opens up even more possibilities for automated workflows that connect and process data in real time.

At the same time, we want to protect users’ personal data, which is why we opted for on- device intelligence. Scan results are encrypted before transmission to keep them safe from any outside attacks. To guarantee maximum privacy, no data is ever sent to Scanbot SDK’s or any other server.

Ready to explore synergies?

Talk to one of our solutions experts to discover how we can solve your mobile data capture requirements.

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